Dane White arrived early, was very professional and thorough. Even though this was my third house, I had never owned a heat pump. Dane took the time to explain some of the ins and outs of it's operation and technical aspects.
Allan Koch and Russ Snyder were very courteous and knowledgeable. This was the first time I met Russ and was very impressed. Of course, Alan knows my HVAC system and always helps me understand what my system is about.